IATI Communicator

Instantly respond to customer requests via iati commincator application...

IATI Communicator

Due to increased destinations and hotel options in the increasingly competitive hospitality industry hotels can improve sales with a dynamic online and mobile structure like HWEB

In addition, evolving new accommodation trends and the personal service concept shaped by the guests’ needs, render direct communication with guests even more important.

IATI, with the "IATI Communicator" application, allows hotels to communicate directly with their guests while providing them with a dynamic booking structure.

IATI Communicator’s Home Page Screen

Besides the sales received from the HWEB channel, the IATI Communicator application is used also for reservations made through other sales channels of IATI.

What does the IATI Communicator application provide to hotels?

During the sales process, it establishes direct communication between the guest and the hotel by sending immediately to the hotels the guest requests received via HWEB Call Center or Live Chat
It provides follow-up and inventory management of the IATI’s sales: Quota update, sales tracking, add / remove STOP, etc.
When necessary, it allows instant communication with IATI authorities.

Which guest requests can be transmitted to the hotel with IATI communicator application to increase HWEB sales?

General discount requests (When Customer is online or pre-request messages);
Opening individual quota on STOP dates;
Flexible behavior for Min Stay application in special cases;
Advantageous product offer for increasing the sales: Such as room upgrading;
To offer additional services to support sales: Free massage, a la carte restaurant, etc.

And for these kinds of services, when hotel support is needed, the HWEB sales department will complete the sales process by sending a text message to the hotel sales department and then receiving the "accepted / rejected" or "yes / no" answer.

IATI Communicator’s Request Screen

IATI Communicator’s Contact Screen